Complete Travel Fishing Gear Set & Carrying Bag

Refunds: how to request one, how long it takes & why the amount may differ

Not happy with your order? Our support team is here to help. Just reach out and we'll work with you to find a fair solution.

REQUESTING A REFUND
Email us at support@arenvo.com and include:
📌 Your order number
📌 A short note on why you'd like a refund
📌 Photos or a video showing the issue (if applicable)
We'll get back to you within 24 hours with the next steps.

HOW LONG DOES IT TAKE?
Refunds are always sent back to the payment method you used at checkout. How quickly the money arrives depends on your provider:
· PayPal: usually within 2 business days
· Credit/debit card: usually 5–14 business days, depending on your bank and international processing

WHY DOESN'T THE REFUND MATCH WHAT I PAID?
A small difference can come from:
· Currency exchange rates changing between purchase and refund
· Fees charged on international transactions
· Processing fees from your bank or card issuer
If something doesn't look right, simply reply to your refund confirmation email or write to us at support@arenvo.com, and we'll look into it within 24 hours.

WHICH PAYMENT METHODS DO YOU ACCEPT? IS IT SAFE?
We accept Visa, Mastercard and American Express, plus PayPal, Apple Pay, Google Pay and several local payment options. Every payment goes through a secure, encrypted gateway, and we never store your card details, so you can check out with peace of mind.

WHAT CURRENCY WILL I PAY IN? ARE TAXES INCLUDED?
You'll be charged in the currency shown on our site (for example USD, EUR or GBP). Our prices already include taxes, so there's nothing extra to pay when your parcel arrives. If your bank statement shows a slightly different amount, it's usually due to exchange rates or fees from your card issuer. Your bank can tell you the exact breakdown.

MY PAYMENT FAILED. WHAT CAN I DO?
Most payment problems can be fixed in a minute:
1. Refresh the page and try placing your order again.
2. Double-check your card number, expiry date and security code (CVV/CVC).
3. Make sure you have enough available balance and haven't hit a spending limit.
4. Look out for a message from your bank, since some banks block online payments as a safety check.
The quickest fix is often switching to another payment method, such as PayPal or a different card. Please avoid trying the same card many times in a row, as your bank may temporarily lock it.

HOW DO I USE A DISCOUNT CODE?
Type your code into the "Discount code" box at checkout and click "Apply". Your total updates automatically.
Code not working? Check that:
· The code hasn't expired
· Your order meets any conditions (minimum spend or eligible items)
· You've refreshed the page and tried again
Still stuck? Email your order number and code to support@arenvo.com and we'll sort it out.
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WHY CAN'T I SELECT MY COUNTRY AT CHECKOUT?
If your country or region isn't listed, we don't ship there yet. Sorry for the inconvenience!

WILL MY PRODUCT LOOK LIKE THE PHOTOS?
Our photos are taken to show each product as accurately as possible, but screen settings can make colors look slightly different. This isn't considered a defect. If the item you receive is clearly different from its description, please keep it, take photos and contact us right away.

RETURNS & EXCHANGES
✅ Changed your mind? Return or exchange within 30 days of delivery, as long as the item is unused and in its original packaging.
✅ Damaged, defective or missing parts? Send us photos and your order number, and we'll replace or refund it with no hassle.
To start a return, email your order number, photos and reason to support@arenvo.com. We'll reply within 24 hours with next steps.

WARRANTY
All products come with a 180-day warranty against defects not caused by misuse. To make a claim, email support@arenvo.com with your order number and photos or a video of the issue.

CAN I GET A COMMERCIAL INVOICE?
Yes. After your payment goes through, email support@arenvo.com from the address you used to order, with "Invoice Request" in the subject line and your order number. We'll send your invoice within 24 hours.

DO YOU HAVE PHYSICAL STORES? HOW CAN I CONTACT YOU?
Arenvo is an online-only store, so we don't have physical shops. Each product page lists details like size, materials and how to use it. For anything else, email your question (with the product name) to support@arenvo.com and we'll reply within 24 hours. We don't offer phone support at the moment.

WHY WAS MY ORDER CANCELED?
An order may be canceled if:
· Payment verification failed (for example a wrong CVC or a billing address mismatch)
· We can't deliver to the shipping address
· The item is out of stock and can't be restocked
· Our fraud-protection system flagged the order (for example several orders in a short time)
If your order is canceled, you'll get a full refund to your original payment method. Questions? Email support@arenvo.com.

CAN I PAY WITH KLARNA?
Yes, Klarna "Buy Now, Pay Later" is available. If anything goes wrong with your order, such as a delivery or return issue, please email us first. We're happy to help, and resolving it with us directly can help you avoid a Klarna dispute that might affect your account.

WHERE ARE YOU BASED? WHERE DO ORDERS SHIP FROM?
Arenvo is an online store working with trusted fulfillment partners. Your order ships from the warehouse best placed to reach you, based on your delivery address and available stock. Questions? Email us at support@arenvo.com.

I'VE PAID BUT HAVEN'T RECEIVED ANY EMAILS. WHAT SHOULD I DO?
As soon as your payment goes through, we send an order confirmation to the email address you used at checkout. When your parcel ships, you'll get a second email with your tracking number.
Can't find them? Try this:
· Check your spam or junk folder, since our emails sometimes land there by mistake.
· Search your inbox for "Arenvo".
· Still nothing? Email support@arenvo.com from the address you used to order, and we'll check your order status right away.

CAN I CHANGE OR CANCEL MY ORDER?
Yes, as long as it hasn't shipped yet. We usually dispatch orders within 48 hours of payment, and once a parcel is on its way we can no longer make changes.
To change or cancel, email support@arenvo.com within 48 hours of paying. Include your order number and what you'd like to change, and we'll take care of it as quickly as possible.

HOW LONG DOES DELIVERY TAKE?
1. Processing: orders ship within 48 hours
2. Delivery: usually 5–14 business days for international orders
3. Unexpected delays: bad weather, customs checks or public holidays can occasionally slow things down. Thanks for your patience!

WHAT IF MY PACKAGE IS LATE?
1. Track it: you'll receive tracking details by email once your order ships, so you can follow it at any time.
2. Common situations:
a. Tracking says delivered but you don't have it: check with neighbors or family, and look in your mailbox, garden or other safe spots. You can also contact the local courier.
b. No tracking updates for a long time, or an unusual status (wrong address, returned to sender): email your order number to support@arenvo.com and we'll help within 24 hours.