Shipping policy
Shipping Information
At Arenvo, we’re proud to offer FREE worldwide shipping on all orders — no minimum required!
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
Once dispatched, your order will be handed to our shipping carrier and begin its journey to your address.
During peak seasons or holidays, processing times may extend up to 7 business days. We appreciate your patience and understanding.
Estimated Shipping Times
Region Estimated Delivery Time
🇺🇸 USA 7–10 business days
🇦🇺 Australia 7–10 business days
🇨🇦 Canada 7–10 business days
🇬🇧 United Kingdom 7–10 business days
🌍 Other Countries 10–15 business days
Please note that shipping times are estimates and may vary due to factors beyond our control such as carrier delays, customs clearance, or seasonal demand.
Order Accuracy & Address Changes
It is the customer’s responsibility to ensure that all shipping details are accurate and complete at checkout.
Incomplete or incorrect addresses may result in delays or order cancellations.
If our system detects a potential issue with your shipping details, our team will reach out via email within 3 business days for verification. If we don’t receive a response within that timeframe, your order may be canceled.
If you notice an error in your address, please contact us at support@arenvo.com
within 24 hours of placing your order. We’ll do our best to correct it, but changes cannot be guaranteed once your order is processed.
Delivery Delays
We understand how important it is for you to receive your order on time, and we strive to ship every order as quickly as possible.
However, please be aware that delivery delays may occur due to unforeseen circumstances, such as:
Carrier issues or transportation disruptions
Severe weather conditions
Customs inspections or clearance delays
Payment or address verification issues
While Arenvo is not liable for external delays, we will always work closely with our courier partners to get your package to you as soon as possible and keep you informed along the way.
Lost or Stolen Packages
If your order appears lost or stolen after being marked as delivered, please contact us at support@arenvo.com
right away.
Once a package is handed over to our courier partner, it becomes their responsibility. In the event of loss or theft:
We recommend contacting the courier directly to file a claim.
We’ll also assist by following up with the courier on your behalf.
If the package remains missing after investigation, we may offer a replacement at our discretion.
Please note that Arenvo is not responsible for lost or stolen packages once confirmed as delivered. Filing a police report may also help in certain cases.
Shipping Policy Updates
Arenvo reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order, you acknowledge and agree to the terms outlined in the most recent version of this policy.
We encourage customers to review this page periodically for updates.
For any questions or concerns, feel free to reach out to us at support@arenvo.com
— we’re always happy to help.